Known Issues

As one of our Early Backers, you have access to our early release version of Shardfall. From time to time, you may encounter issues or bugs while using Quell. The team are working to resolve any issues that arise to ensure your experience is as smooth as possible.

You can find a list of the current issues that we know about relating to Shardfall, the Impact and the Quell Launcher below. You can click through to our help centre for more information. 

We’d love to hear from you if you experience any issues so we can address them quickly. If the problem that you are experiencing is not mentioned below, please visit the Quell Help Centre and complete the ‘Report a Technical Issue’ form. We’ll log it and get to it as fast as we can.

Thank you for helping us build the future of fitness gaming!

SHARDFALL

• Having trouble ducking in Shardfall?
• The player will not see tutorial prompts during the tutorial level if they have previously quit out of a session during the narrative introduction

LAUNCHER

• The launcher may direct the player to create a new profile even if they have already created one
• Need to grant permissions when installing Impact drivers

IMPACT

• Units may crash and become stuck on a red flashing light
• Units may fail to connect to the USB dongle
• The Impact's light may continue to breath purple after connecting
• The Impact will not shut down automatically on the charging dock after exiting the Launcher
• Rarely, some units may not display a charging light even when powered on